Monthly Archives: March 2012

Call Transfer

Use Call Transfer and Compete with the Big Businesses
There are plenty of options that big businesses have at their disposal that set them apart from smaller, independent entrepreneurs. This doesn’t make them better, but wouldn’t it be nice to have even a small sample of those tools at your disposal? Call transfer is one of those options that helps to make an operation of any size run more efficiently and also give it the appearance of a larger operation.

When you contact a major company by calling customer service, they often use call transfer to move you from one representative to another until you are talking with the individual who can assist you in the most efficient manner. When your customers contact your business, how do you move them to the best person that can help them? If you’re like most small business owners, you give the customer a different phone number and thank them for taking the time to contact you. Or you take their number and have your coworker, partner, employee, or other individual call them back at some point. This doesn’t instill the confidence in the customer that you might wish.

Now, call transfer, a feature available through iTeleCenter, will help turn your small business into a smooth running operation, allowing you to place the caller on hold, complete with either music or a specific message you design, and then transfer that call to an extension or other phone number altogether. Seamless and professional from beginning to end and that’s why using call transfer is such a potent business idea.

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Auto Attendant

Auto Attendant Guides Callers to Right Person

An auto attendant greets callers and instructs them to press certain extension numbers in order to reach a particular person. This can lend a professional touch to a business and make a company seem authoritative and well-established. Having this type of professional greeting can be easy and affordable for any business large or small.

A First Impression
When customers call a business that is using auto attendant, they are greeted with a professional message that lets them know they have reached the right number. The message is also designed to put callers at ease and minimize their wait time. This is because they are quickly connected to their party once they have selected the right option. The initial greeting can be custom-tailored to meet the individual needs of a particular company so it feels more personal rather than seeming like a scripted message.
The Message
A message may say something along the lines of “Thank you for calling XYZ Company. Your call is very important to us”. After the initial greeting they can be given further instruction on how to reach a specific department or individual extension. Each employee can also choose a voicemail greeting for callers to hear if they are unavailable to take calls. If there are special announcements or events that need to be publicized, these can be included during the initial greeting as well.
Professional Speaker
Auto attendant allows individuals to record their own greetings or use a professional speaker if they do not feel comfortable doing so. This is helpful for business owners who are self-conscious about their speaking voice or people who talk with a lisp or accent. More than one voice recording can be used, so callers might hear one person when they are initially connected and another one when they press a certain extension number. Having more than one voice recorded can give the illusion that the company is actually bigger because callers may perceive there are multiple telephone operators employed there.
Cost-effectiveness
An auto attendant can reduce the need for a live operator or receptionist. This is because the service is routing calls instead. Doing so can free up workers to take on other tasks, which improves the overall efficiency of a business. Best of all, the attendant can be used 24 hours a day, so there is no need to pay employees overtime or holiday pay in order to ensure there is telephone coverage after hours. The overall cost of using an automatic attendant is normally very affordable even for very small businesses.
Small business owners are often faced with having to play many different roles, especially when first trying to establish an organization. An auto attendant can take some of this stress away by managing calls efficiently and professionally. Using one of these services gives the company credibility while also preparing it for future growth. Best of all, the service can be tailored to meet the exact needs of a company no matter what its size.

1 800 Numbers

1 800 Numbers Increase Sales
Businesses with 1 800 numbers can profit immensely.  Owners who choose to have this distinctive means of communication with the customer will notice a higher amount of orders coming in, more satisfied customers, and added profits.

More Features
The 1 800 numbers have more features in order to increase marketing and sales.  Features, such as call-capture, lock in the caller’s phone number so they can be contacted again. Message-taking extensions and recorded hotline extensions can increase profits by guiding the caller and meeting their specific needs in a proficient manner. Other attributes, such as name and address look up and click-to-call can increase communication with ease. Businesses that have 1 800 numbers have the conveniences of these features, thus making potential customers have a stress-free phone call and communication.

1 800 Numbers Increase Sales
Businesses with 1 800 numbers can profit immensely.  Owners who choose to have this distinctive means of communication with the customer will notice a higher amount of orders coming in, more satisfied customers, and added profits.

More Features
The 1 800 numbers have more features in order to increase marketing and sales.  Features, such as call-capture, lock in the caller’s phone number so they can be contacted again. Message-taking extensions and recorded hotline extensions can increase profits by guiding the caller and meeting their specific needs in a proficient manner. Other attributes, such as name and address look up and click-to-call can increase communication with ease. Businesses that have 1 800 numbers have the conveniences of these features, thus making potential customers have a stress-free phone call and communication.

Image
1 800 numbers give companies that vital first impression of being established, professional, and reliable. They create an image of solid business standings, which have proven to be a real advantage in marketing. When customers see they have this option, they are more apt to call that business than a company without this type of feature. This can lead to increasing sales in such ways because 1800 numbers can be easy to remember, especially if vanity numbers are used. Image is everything, and it is imperative to for the potential buyers to like what they see first, so successful sales can be made.

More Orders
Potential customers customarily assume that 1 800 numbers are associated with reputable, time-honored companies. Most consumers will want to make contact with businesses that have this communication option. Also, business  establishments with this means of customer contact look as if they are accustomed to dealing with high volume of orders. The people that contact businesses in this way may be apt to order a higher volume of products. Of course, more products ordered will yield higher earnings.

Another Option to Purchasing Online
New customers, particularly if they get online to look at businesses, may be unfamiliar with the process of purchasing items. Clearly displayed 1 800 numbers give buyers options when it comes to questions and answers about purchasing via online shopping. With 1 800 numbers, they can be guided through several options to choose from. Typically, if toll-free numbers are not offered, customers will more than likely choose to shop elsewhere. Increasing sales by giving the consumers peace of mind through order placement is an effective business practice.

Satisfied Customers
Customer satisfaction is a main goal of every successful company. Significant advantages to having 1 800 numbers are the gains in consistent customer approval. Simple and very affordable, these numbers are ways to let the customers know that businesses are caring enough to have this communication. Potential buyers know that businesses are willing to be available at all aspects of the purchasing process. Increased sales will happen if the buyers are satisfied, and communication options such as 1 800 numbers will keep those sales going.

Whether established, or just getting started, businesses today are realizing that it is never too late to increase sales.   Increasing those sales in affordable ways is even better, and 1 800 numbers do this for business owners.

1 800 numbers give companies that vital first impression of being established, professional, and reliable. They create an image of solid business standings, which have proven to be a real advantage in marketing. When customers see they have this option, they are more apt to call that business than a company without this type of feature. This can lead to increasing sales in such ways because 1800 numbers can be easy to remember, especially if vanity numbers are used. Image is everything, and it is imperative to for the potential buyers to like what they see first, so successful sales can be made.

More Orders
Potential customers customarily assume that 1 800 numbers are associated with reputable, time-honored companies. Most consumers will want to make contact with businesses that have this communication option. Also, business  establishments with this means of customer contact look as if they are accustomed to dealing with high volume of orders. The people that contact businesses in this way may be apt to order a higher volume of products. Of course, more products ordered will yield higher earnings.

Another Option to Purchasing Online
New customers, particularly if they get online to look at businesses, may be unfamiliar with the process of purchasing items. Clearly displayed 1 800 numbers give buyers options when it comes to questions and answers about purchasing via online shopping. With 1 800 numbers, they can be guided through several options to choose from. Typically, if toll-free numbers are not offered, customers will more than likely choose to shop elsewhere. Increasing sales by giving the consumers peace of mind through order placement is an effective business practice.

Satisfied Customers
Customer satisfaction is a main goal of every successful company. Significant advantages to having 1 800 numbers are the gains in consistent customer approval. Simple and very affordable, these numbers are ways to let the customers know that businesses are caring enough to have this communication. Potential buyers know that businesses are willing to be available at all aspects of the purchasing process. Increased sales will happen if the buyers are satisfied, and communication options such as 1 800 numbers will keep those sales going.

Whether established, or just getting started, businesses today are realizing that it is never too late to increase sales.   Increasing those sales in affordable ways is even better, and 1 800 numbers do this for business owners.

Call Screen

Call Screen

 Flexible Call Handling
Get Call Screening Services with iTeleCenter
Call Screen and Announce Helps Manage Your Time

Call Screen and Announce is a tremendous time saver. You can enable call screen and announce on any extension that is using call forwarding and prompt the caller to record their name. Now when iTeleCenter connects with you, instead connecting you directly to the caller, you can hear the caller’s name announced.

Huge Benefit: iTeleCenter lets you speak to people who you want to speak with, and send time-wasters to voicemail. Here are your three options:

Connect to the caller live
Send the caller directly to voicemail
Record an instant message the caller hears before going to voicemail

Call Screen and Announce is more efficient than the best personal assistant. Your caller can’t take it personally when your Auto Attendant announces you’re unavailable and offers to take their message for a.s.a.p. delivery!

1800 Numbers

Impress Customers with 1800 Numbers
When it comes to small businesses providing their clients and customers with a universal telephone number that is toll-free and easy to remember, there is no better option than 1800 numbers. These numbers are universal in the United States and can be customized to a business’s liking.
Toll Free for the Customer
Businesses that have a nationwide client base, such as those that offer products and services over the internet, should never expect their clients to make a long-distance telephone call in order to discuss billing or resolve an outstanding issue. As a result, businesses should consider purchasing and using 1800 numbers; these are accessible nationwide and will not charge customers any long distance rates. To further boost this claim, surveys have shown that potential clients and customers are more likely to purchase products and services from companies that display 1800 numbers than those who display local numbers alone.
Affordability
Believe it or not, 1800 numbers are much more affordable these days than they ever have been in the past. With the increased number of cellular devices in recent decades, landline telephone companies have been forced to cater and market more toward small and large businesses than ever before. As a result, there is increased competition between these companies to provide the best rates for features and services—including 1800 numbers. By shopping around, business owners will undoubtedly find some very good deals on 1800 number services that are more affordable than they ever thought possible.
Vanity Numbers
It is a well-known fact that businesses that provide their customers with vanity numbers are more likely to receive telephone calls than those who do not. This is because their telephone numbers are the first that spring into the customer’s mind when they are in need of a product or service. Almost everyone can easily recall several commercial jingles or 1800 numbers associated with certain companies without much effort; this is what small businesses should strive for. For instance, if the business is a pet store, the telephone number could be 1-800-BUY-PETS. This way, the number is easy to remember and reflects the nature of the business.
Effective Advertisement
While many businesses may choose to utilize many telephone numbers that are specific to local areas, it is often more cost-effective for them to purchase and use single 1800 numbers instead. This is because there is a lot of money to save on marketing; brochures, billboards and other forms of advertisement only need to be created once instead of the many times that would be required if there were multiple numbers for multiple areas. Again, clients and customers are more likely to contact a business if they can easily remember a single telephone number rather than having to rifle through many numbers that are local to specific areas.

Businesses who are looking to get the most bang for their buck should seriously consider using 1800 numbers instead of local landlines. Customers can remember them easier, they make fore less expensive marketing, and they can often be customized to the nature of the business.

1800 Numbers

Boost Your Image With 1 800 Numbers & Toll Free Numbers

The iTeleCenter virtual phone system offers you instant business-class phone service with your choice of 800 numbers, toll free numbers, and even custom vanity numbers. Local numbers in many cities are available, and you can port your existing local or toll free numbers to iTeleCenter as well.

    iTeleCenter immediately gives your business image a big boost, plus you can use any home and mobile phones to conduct business and maintain complete privacy of your private phone numbers.
iTeleCenter provides all the enhanced phone features that every business desires and requires. Your number is live and service is instant – all without the need to purchase gadgets or equipment, run any wires, or sign any long-term contracts!

iTeleCenter is the number you publish on all your sales or promotional materials, business cards, and on marketing and social networking websites – not your home or mobile number. Plus, iTeleCenter will answer all your phone calls and help you answer the calls you want while eliminating the time wasters.
800 Numbers and Toll Free Numbers are Professional

800 numbers and toll free numbers give you an immediate image boost, making your business look bigger and with a nation-wide presence.
Vanity Numbers Make It Easy To Remember You

When choosing your new iTeleCenter, you can choose from 800 numbers or toll free numbers, or you can opt to pick a vanity number. Vanity numbers allow you to spell out a word such as 800-555-DIET, or maybe an easy-to-remember number sequence such as 888-555-1234. While 800 numbers and toll free numbers automatically give your business a bigger look, vanity numbers make it easy to remember and recognize your iTeleCenter number.

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